MB-920 Microsoft Dynamics 365 Fundamentals (ERP)

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How to study ...

Learners can prepare for the MB-920 Microsoft Dynamics 365 Fundamentals (ERP) exam in a number of ways.  These could include formal training, provided by Microsoft Learning Partners, self learning and group study. There is no right or wrong way to prepare.  The approach each of us takes will depend on our own personal situation.

I’m a big fan of self-learning as I can fit it around my work and home commitments.  I also find study groups really useful, and always look out for them.  Unfortunately there were no groups running while I prepared for this exam.  Luckily I am quite disciplined so was able to study on my own.  But this is not easy if you are new to learning, so I might start a group to help others.  Watch this space!

What to study ...

MB-920 Microsoft Dynamics 365 Fundamentals (ERP) is the ‘entry level’ exam for Dynamics 365 Finance and Operations applications.  It is intended to test a basic level of knowledge.  For this exam, you will need to describe each of the following D365 F&O features.

  • Dynamics 365 Supply Chain Management (25-30%)
  • Dynamics Finance (20-25%)
  • Dynamics 365 Commerce (10-15%)
  • Dynamics Human Resources (5-10%)
  • Project Operations (10-15%)
  • Shared Features (10-15%)

As with all of Microsoft exam study, my first recommendation would be to check Microsoft Learn.  Here you will find information on all of the learning required to be able to pass the exam.  If you browse for MB-920 in the ‘Certification’ area of Microsoft Learn, you can download an ‘exam skills outline’.  This contains full details of what could potentially be covered in the exam.

Using Microsoft Learn ...

When studying for any Microsoft certification, Microsoft Learn is your key resource.  When getting started with Microsoft Learn, I would recommend  you set up a ‘Learning Profile’.  You will need the Microsoft Certification ID  associated with your profile when you schedule an exam.  Additionally, your learning profile will help you keep track of what you have studied and what is left to cover.

Once you’ve set up a learning profile, you can browse certifications to find information relating to MB-920.  Key resources include the Skills Outline, and the Learning Paths.  Learning Paths are collections of Modules that lead you through the learning content covered by the exam. The Learning Paths for MB-920  are listed below.

The Learning Paths for MB-920, contain some new features in the shape of ‘guided learning’ videos.  These are great for learners who do not have a trial environment to practice on.  With guided learning, learners can see how things appear in the product.

I would recommend always following the links to further documentation where provided in Microsoft Learn.  I would also recommend allowing more time than is estimated for each Module and Learning Path.  In my experience, it always takes longer to work through the resources than the time estimated.

Other learning material ...

As the MB-920 is a relatively new certification there is not a lot of online content that is specific to this exam.  However there is a lot of information relating to D365 and a quick Google search will return many results. Because of the high quality of the Microsoft Learn materials for MB-920, I don’t believe other resources are necessary to pass the exam.  However it is always worth getting a trial environment, and some hands on practice.

You can find information on how to take out a D365 Trial at the Microsoft Dynamics 365 site.

Taking the exam ...

Information on the exam itself is available on the MB-920 certification page on Microsoft Learn. You can also book the exam from there.  I would advise anyone new to Microsoft certification to check through the Exam Resources section.  It is also a good idea to check the information relating to exams and question types included on Microsoft Docs.

You can either take exams  remotely or in person at a test centre.  Over the past year I have taken all of my Microsoft exams at home.  And I have not experienced too many issues preparing for this.  I usually allow at least 15 minutes to prepare the room for the exam.  I normally cover my bookcase and TV with a blanket, clear my desk, and unplug my second monitor.  This is normally good enough preparation for the security check.

I normally leave an additional 15 minutes for the security check itself.  This is usually enough time to upload photos of my workspace and ID.  Once uploaded these are verified, and occasionally need to be retaken. 

Occasionally, the proctor has asked me to remove items from the room.  This can be a pain and slightly unnerving. So if you do happen to find yourself in this situation don’t worry.  Just  patiently comply and try not to become anxious. And hopefully it will all turn out well in the end!