Dynamics 365 (D365) is a suite of applications designed by Microsoft. It’s purpose is to help businesses manage everyday processes. D365 comes in 3 key formats;
- Customer Engagement (CRM)
- Finance and Operations (ERP)
- Business Central
Customer Engagement and Finance and Operations each consist of a number of modules. The modules are essentially ‘templates’ for managing a predefined set of enterprise type processes. However Business Central, is a ‘one stop shop’. It is designed to help small to medium sized businesses run everything from one place.